Privacy Policy
Last Updated: 30 July 2026
Privacy Policy
At Manchester Hydroponics Ltd, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal data when you visit our website or place an order with us.
By using www.manchesterhydroponics.co.uk, you agree to the collection and use of your information in accordance with this Privacy Policy.
Who We Are
Manchester Hydroponics LTD has been supplying hydroponic growing equipment throughout the UK since 2005, offering quality products, trusted brands and expert advice.
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us using the details provided on our Contact Us page.
Information We Collect
Depending on how you use our website, we may collect the following information:
Personal Information
- Name
- Billing address
- Delivery address
- Email address
- Telephone number
- Company name (where applicable)
Order Information
- Products purchased
- Order history
- Delivery preferences
- Customer account information
Technical Information
When you visit our website, we may automatically collect certain technical information, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Time spent on our website
- Referral source
This information helps us improve our website and provide a better customer experience.
How We Collect Information
We collect information when you:
- Place an order
- Create a customer account
- Contact us by email or through our website
- Subscribe to our newsletter
- Leave a product review
- Browse our website
- Accept cookies
Some information is collected automatically through cookies and similar technologies.
How We Use Your Information
We use your information to:
- Process and dispatch your orders
- Manage your customer account
- Provide customer support
- Respond to enquiries
- Improve our website and services
- Prevent fraud and unauthorised transactions
- Meet legal and regulatory obligations
- Send marketing communications where you have given your consent
We will only use your personal information where we have a lawful basis for doing so.
Our Lawful Bases For Using Your Information
We only use your personal information where UK data protection law allows us to do so. Depending on the circumstances, we rely on one or more of the following lawful bases:
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Contract: where using your information is necessary to process an order, arrange delivery, manage a return or provide a service you have requested.
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Legal obligation: where we must retain or use information to comply with tax, accounting, fraud-prevention or other legal requirements.
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Legitimate interests: where it is reasonably necessary to operate and improve our business, protect our website, prevent fraud and provide customer support, provided that these interests do not override your rights.
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Consent: where you have actively agreed to receive marketing communications or to the use of optional cookies. You may withdraw your consent at any time.
Payment Information
Manchester Hydroponics does not store your debit or credit card details.
Payments made through our website are securely processed by trusted third-party payment providers such as PayPal and any additional payment services we make available. These providers use industry-standard security measures to protect your payment information.
Delivery Partners
To deliver your order, we may share your name, delivery address and contact details with our chosen courier or delivery partner.
We only share the information necessary to complete the delivery of your order.
Customer Accounts
If you create a customer account with Manchester Hydroponics, we will securely store the information you provide so that you can:
- View previous orders
- Save delivery addresses
- Track orders
- Complete future purchases more quickly
You are responsible for keeping your login details confidential.
Marketing Communications
If you choose to subscribe to our mailing list, we may send you information about:
- New products
- Special offers
- Promotions
- Product updates
- Growing advice
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
Cookies
Our website uses cookies to improve your browsing experience and ensure our website functions correctly.
Cookies may be used to:
- Remember your shopping basket
- Remember your preferences
- Enable customer login
- Improve website performance
- Analyse website traffic
- Help us understand how visitors use our website
You can manage or disable cookies through your web browser settings. Please note that disabling cookies may affect certain features of our website.
A separate Cookie Policy provides more detailed information about the cookies we use.
Website Analytics
We may use website analytics tools to help us understand how visitors use our website.
This information is collected anonymously and helps us improve our website, products and customer experience.
Analytics data does not identify individual visitors.
Protecting Your Information
We take the security of your personal information seriously.
We use appropriate technical and organisational measures to protect your information against:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
Our website uses SSL (Secure Socket Layer) encryption to help protect information transmitted online.
How Long We Keep Your Information
We only retain personal information for as long as necessary to:
- Process your orders
- Provide customer support
- Meet legal and accounting obligations
- Resolve disputes
- Prevent fraud
- Enforce our legal rights
When information is no longer required, it is securely deleted or anonymised where appropriate.
Sharing Your Information
Manchester Hydroponics will never sell your personal information.
We may share your information only where necessary with trusted third parties, including:
- Payment providers
- Delivery companies
- Website hosting providers
- IT support providers
- Professional advisers
- Law enforcement or regulatory authorities where required by law
All third parties are expected to handle your information securely and in accordance with applicable data protection laws.
Your Rights
Under UK data protection legislation, you have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal information where applicable.
- Restrict or object to certain processing activities.
- Request a copy of your personal information in a portable format where applicable.
- Withdraw your consent for marketing communications at any time.
If you wish to exercise any of these rights, please contact us.
Third-Party Websites
Our website may contain links to third-party websites.
Manchester Hydroponics is not responsible for the privacy practices or content of external websites. We recommend reading the privacy policies of any third-party websites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements or website functionality.
The latest version will always be published on this page, and we encourage you to review it periodically.
Complaints and the Information Commissioner’s Office
If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the matter.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s independent data-protection regulator.
Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113
Contact Us
If you have any questions regarding this Privacy Policy or the way we handle your personal information, please contact us.
Manchester Hydroponics Ltd
Website: www.manchesterhydroponics.co.uk
Email: info@manchesterhydroponics.co.uk
Telephone: 01616887333
Manchester Hydroponics, Unit 1a, Reliance Trading Estate. M40 3AG